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Founded in 1999, SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to more than 93,000 customers worldwide – from Fortune 500 enterprises to small businesses.
We believe that the IT pros who use our products everyday should be excited about them. That’s why we put our users first in everything we do, and strive to deliver powerful functionality while making their jobs easier. We call it “user-centric software,” and we believe that it’s changing expectations for the enterprise software experience.
Simply put, we work to:
- Remove the obstacles found in traditional enterprise software – eliminating the high prices, complexity and resource-intensity that have become the status quo
- Connect with our community – using daily interactions with our large, global user community to guide our product development and strategy
- Constantly evolve our products – ensuring that our software is on point to meet near-term customer and market priorities
Our company was built by network and systems engineers who know what it takes to manage today’s dynamic IT environments. They combined this expertise with a deep connection to the IT community to create network, storage, and application management products that are effective, accessible, and easy to use. The result? IT management software that works for you. |
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DameWare Remote Support 11
Including Mini Remote
Control
Comprehensive Remote Support Software for an Unlimited Number of End-Users
DameWare Remote Support (DRS) is a comprehensive set of systems administration tools that includes the award-winning remote control software, Mini Remote Control and the DameWare Central Server for advanced management and secure remote connections to computers outside of the firewall. DRS offers flexible deployment options allowing you to choose which components to install. Unlike other remote support software packages, DRS is licensed by user, not by agent or computer, making its deployment and management in any environment easy and affordable.
DameWare Remote Support Benefits
- Support 1,000s of end-users users
without having to leave your desk
- Save time by remotely completing
Windows administration tasks
- Manage Windows® computers
from anywhere with iPhone or iPad devices
- Priced per-admin instead of
per-managed computer, making it easy to afford!
DameWare Remote Support Key
Features
- Remotely reboot servers and
notebooks
- Mobile desktop remote control
- Start and stop Windows Services
- Clear and view Windows Event Logs
- Copy and delete files on remote
computers
- Manage Windows® Active Directory®
- Take full control of the end-user’s
desktop in one click
- Chat with the end-user as you
troubleshoot problems
- Take screenshots of remote desktops
- Automatically install agents as you
need them
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Remote Support Software
with Remote Control
AND Remote Administration Tools
Remotely Control Desktops,Laptops & Servers
DameWare Remote
Support includes Mini Remote Control (MRC), the award winning
desktop sharing software used by thousands of IT
pros worldwide. With MRC users can:
- Share a screen
with end-users
- Chat with
end-users
- Transfer files
during remote control sessions
- Remotely control
Windows, Mac OS X and Linux computers
- Initiate MRC,
RDP or VNC sessions
Securely Access Computers Outside the Firewall
When deployed
with the DameWare Central Server & Internet
Proxy, DRS lets you support end-users anywhere
in the world. Through the Internet Proxy, users
can:
- Initiate secure
remote troubleshooting sessions
- Remotely control
computers outside the firewall
- Communicate with
end-users via chat
- Perform simple
file transfers
Centrally Manage Users, Licenses, and Host Lists
DameWare Remote
Support now includes the DameWare Central Server
& Administration Console with advanced
management features. With the Administration
Console, users can:
- Manage all
DameWare users and permissions
- Control and
activate all DRS and MRC licenses
- Create and share
the Global Host List
- View current
Internet and mobile sessions
Support End-Users from Your iOS or Android Device
DameWare Remote
Support includes a mobile app for Android
smartphones and tablets as well as iPhones and
iPads. With DameWare Mobile, you can:
- Remotely control
Windows computers
- Troubleshoot
end-user problems from anywhere
- Support servers
& workstations from Android or iOS devices
Perform Windows Administration Tasks Remotely
DameWare Remote
Support lets you troubleshoot Windows computers
remotely WITHOUT having to initiate full remote
control sessions! DRS includes tools that let
you:
-
Restart services and
processes
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View and clear event
logs
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Manage disks, shares
& peripherals
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Edit registries
-
Monitor system
performance
Manage Multiple Active Directory Domains
DameWare Remote
Support gives you the ability to manage multiple
Active Directory domains from one software
interface! From the DRS console, you can:
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Unlock user accounts
& reset passwords
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Add users to
distribution or security groups
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Manage
Organizational Units
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Edit Group Policies
-
Update AD extended
attributes
Support Computers Remotely via Intel vPro AMT
DameWare Remote
Support lets you troubleshoot computers
regardless of the state of their operating
system with built-in Intel vPro AMT features.
With DRS, you can:
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Remotely control
computers with the AMT KVM Viewer
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Wake sleeping or
hibernating computers
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Restart crashed
computers
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Change BIOS settings
of remote computers
Export AD Objects & Windows Configurations
DameWare Remote
Support includes a tool that lets you export AD
Objects and WMI information in bulk to CSV or
XML formats. With the DameWare Exporter tool,
you can:
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View software
inventory on remote computers
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Export Active
Directory objects like users & groups
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Manage
configurations settings across your network
-
View system
properties of all Windows computers on your
network
Smart Card Login & Smart Card Authentication
DameWare Remote
support is the first remote support software to
offer Smart Card login and authentication.
Without using any Smart Card reader or other
middleware, you can benefit from two-factor
authentication for remote desktop connections in
secure networks such as in Federal Government
agencies.
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Strengthens identity
and authentication management for remote desktop
connections
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Authenticates remote
computers using a Smart Card and PIN from a
local system
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Provides two-factor
authentication for remote IT administration in
secure networks
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Helps adhering to
federal compliance standards and policies
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DameWare Remote Support
System (Minimum) Requirements
Operating System
Windows XP SP2 or greater (including Windows Vista,
Windows 7, Windows 8, or Windows 8.1) and Windows Server
2003 or greater (including 2008, 2008 R2, 2012, and 2012
R2).
Exchange
Exchange 2003 support is provided in version 4.x and
above within DameWare Remote Support AD Object Views (AD
Users & Computers, AD Users container, etc.), and does not
require Microsoft's Exchange Admin Tools.
Active Directory
DameWare Remote Support Active Directory functionality is
only supported on machines running Windows XP SP2 and above
or Windows 2003 and above.
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What's New in DameWare Remote Support |
Meet Solarwinds´ entire family:
- Network Performance Monitor: Detect,
diagnose and resolve performance issues before outages occur.
- NetFlow Traffic Analyzer: See how the
network is being used, by whom and for what purpose.
- IP Address Manager: Create, schedule
and share IP space reports across the entire team.
- Server & Application Monitor:
Provides agentless server and application monitoring.
- Storage Manager: Optimise the
performance and capacity of your customers' storage infrastructure.
- Patch Manager: Patch management
solution which helps control Microsoft and 3rd party patch management.
- Virtualization Manager: Unify
capacity, performance, configuration, and chargeback management.
- Log and Event Manager: Real-time log
analysis, event correlation and ad hoc search for visibility and security.
- Web Performance Monitor: Record web
transactions to monitor user experience using synthetic transactions.
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